OUR PAYMENT POLICY

• We accept PayPal only.
• Payment must be received within 7 business days of auction closing.
• We ship to your eBay or PayPal address. Please make sure your eBay and PayPal address is correct before you pay.

OUR SHIPPING POLICY

• When will items ship?
  Most items ship out in 1-3 days, excluding holidays when the post office is closed. If you would like to receive your item faster, we recommend purchasing Priority Mail. If there is severe weather, we will sometimes print the label but not ship your package until after the weather has passed, in order to ensure safe arrival.
• DOA/Damaged Claims:
  It is our honor and privilege to serve you. We hope that you are satisfied with everything. If for some reason you are not satisfied, please let us know as we are here to make this hobby easy and enjoyable!

LIVESTOCK

• We guarantee live arrival on all of our livestock. In the rare event livestock shows up dead, we must be notified within 24 hours. Keep in mind these plants just took the journey of their lifetime in a dark box for 2-4 days so they will take time to recover and be at their best again. Please Take clear photos of the dead product and send it to us within 24 hours of receiving the item and once the item is validated by us we will send a replacement or refund minus the cost of shipping. Failure to comply with one or more of these policies will mean we can no longer cover you.
• If you are concerned about extreme heat or cold, we highly recommend having the post office hold your mail for the estimated delivery day. This is a completely free option which can be requested online via www.usps.com or in person at your local post office. This way, your package will remain indoors, protected, and out of the elements for you to pick up once the package has arrived.
• We guarantee live arrival of all live stock. This means we assure that live stock will show up alive. We do not guarantee your success in keeping the livestock alive/healthy. Lots of outside factors that we cannot control go into the success or failure of keeping livestock healthy. We are here to help but are not liable after you have received the livestock alive.

RATINGS AND FEEDBACK

Our customers are very important to us. Please help us by leaving positive feedback and if you are not satisfied or feel that we could somehow improve, please privately message us and we would be happy to help. We realize without you, we would have nothing! We greatly appreciate your business and strive to serve you well.

QUESTIONS / CONCERNS?

Contact us, we are happy to help!

OUR RETURNS POLICY

• We do not accept returns on livestock as returning a perishable item is not feasible; we will, however, work with you to reach a solution.
• Please contact us before attempting to return an item.
• Items MUST be new and in good condition to be eligible for a return.

ABOUT CANTON AQUATICS

Avid aquarium hobbyist that understands the importance live aquatic plants play to the success of any aquarium. Our goal is to help all hobbyist succeed through high quality live aquatic aquarium plant decorations.

CONTACT US

Questions or comments? We welcome your inquiry! Please click here to contact us, and we will get back to you as quickly as possible.