Shipping is free in the US for all products.
We accept orders online, 24 hours a day, 7 days a week. and always working to ship your order as quickly as possible.
Orders will start shipping within 2 business days.
Process time does not include Saturdays, Sundays, or holidays.
Shipping Method
Orders within the 48 states will be shipped via FedEx.

YONGKANG HAILI INDUSTRIAL CO., LTD. Established in 1996. Professional manufacturer of retractable power equipment, pressure washer and hybrid hose. After decades of continuous pursuit, it has become the leader in this industry. In 2017, it established its brand named Giraffe Tools and entered the United States online market.
HAILI is committed to family-based product design, bringing a trend of serialized sales to the market.
HAILI invests 35% of its profit to develop new products every year. Today, the Giraffe Tools brand holds a large market share in several categories of retractable hose reels on Amazon in the United States.
HAILI has passed ISO9001 and IATF16949 quality management system certification, BFCI factory inspection, and all products are insured by PICC.

For Non-Quality Issues:
We offer our customers the right to return unused products within 30 days of delivery. In the event that a customer requires a return due to subjective reasons rather than quality issues, the customer should pay for the cost of return shippment.

For Defective/Damaged/Incorrect Items:
Customer satisfaction is our priority. In the rare event, you may receive a defective, damaged, or incorrect item, please contact us with a video/photo about the problem. We will be in contact with you to address and resolve the issue as quickly as possible. (free replacement and free freight charge, or a full refund, if applicable)

Refund Process and Details:
Please allow 1 week for your return to be processed. Returned items must be delivered to us unused, in original packaging, and in the condition they were received, or they may not be eligible for a refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without an actual receipt of the item(s) or proof of received return delivery. We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected upon return.

Our products are shipped nearly fully assembled and come with installation instructions, if you have any other needs, feel easy to contact us. We will reply to you within 24 hours on business day. To solve your problem more efficiently, please contact us with relevant pictures or videos.

All Giraffe products strictly comply with ISO 9001, CE and other quality certification system requirements. All GIRAFFE TOOLS products have a 2 year Warranty.